Automotive Business Consulting

The Rolodex is officially dead, and unless you have Sales reps with 20+ year relationships in your market, your dependency on CRM is at an all-time high.  The value in having a trusted partner is crucial to success, and why we want to be your automotive business consulting firm.  Your Team has to manage their CRM activities effectively, to maximize their UP's.  Your Sales Managers do not have the time needed, to analyze utilization, effectiveness, and discover missed or additional opportunities.  In our auto business consulting tools, one of our most highly-utilized summaries is the CRM Effectiveness Summary.  Unlike most management consulting firms, we provide the data points you and your Sales Managers need, to address training, make improvements, and identify opportunities.

Profitability from your Service Department is critical.  The highest percentage of online reviews are produced from customer visits to your Service Department.  Assuring profitability and excellent customer service need to go hand-in-hand.  We provide analysis of Service Department profitability, teamed with overviews of customer service ratings and satisfaction levels.  

We are also able to provide competitive pricing on shopped items, for your local market.  In addition, we evaluate the integration of your chat service with your Service Department.  

Inventory Service Platforms & Technology is readily available, and constantly changing.  Inventory Management is one of the most data-centric decisions you make within your Dealership.  As your automotive business consulting firm, we provide tools and resources to streamline your commonly used functions of your Inventory platform, and make it more user-friendly for you and your Sales Managers.  

If you do not currently utilize an Inventory Platform, we are happy to provide our Vendor Evaluation services to you.  We will actively participate in the demo, provide a summary that includes cost, training outline, and maintenance requirements.  

As the Automotive Industry continues to evolve, the opportunities and spaces to capture leads grows exponentially.  We provide Evaluation Services for potential new Lead Portals, providing you with a summary that includes cost, training outline, and maintenance requirements.  We also review the integration process to connect it to your existing system(s).  

Lead generation companies typically claim that they will "convert more shoppers" - we provide the ROI summary and analysis of your new, or existing, Lead portals and Lead generation sites to help you make the best decisions for your Dealership.

If customers can't find your cars, the car does not exist.  The days of relying on traditional advertising are gone, and digital marketing rules the day.  Whether you utilize a Marketing company, or partner with a Vendor to perform Digital Marketing, SEO, SEM - we provide summary and analysis of their performance.  Marketing spend is typically a top 3 or 4 line item within your budget, it is important to evaluate that your money is being well spent.

We completed an Executive Evaluation for one of our customers, and identified over $200k in Annual savings to their Dealership - we can help you too!

Customers have questions, you have answers - and those answers need to be available 24/7 to meet customer demands.  Chat Service providers should not be "set it and forget it".  We evaluate content of chats, response time, Sales response time to converted chats, and suggest areas for improvement.  We can provide this evaluation on your existing, or new chat service provider.

A customer recently started a new chat service, and in our 1st 90 day evaluation we were able to identify 5 significant chat content problems, 2 failed links to BDC reps, and an analysis of Sales utilization by rep.